Your privacy is our priority
This policy describes in detail how your personal information is collected, stored, and kept secure on the 999tk platform.
This Privacy Policy ("Policy") informs users ("you" or "user") of the 999tk platform about our commitments and practices regarding the collection, use, storage, and protection of personal information. By using 999tk's website or services, you are considered to have accepted the terms of this Policy. If you have any objection to this Policy, please refrain from using our services and contact us.
Types of Information Collected
In the normal course of operating the 999tk platform, we collect various types of personal and non-personal information. The purpose of collecting this information is to provide you with the best possible service and to ensure the security of the platform.
1.1 Information You Provide Directly
When you create an account on 999tk or use our services, the information you provide may include:
- Full name and date of birth
- Email address and mobile number
- Payment-related information (bKash, Nagad, Rocket, Upay, or bank account details)
- National ID card or passport information for identity verification
- Details of your questions and complaints submitted to customer support
1.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically through technical means:
- IP address and device identification information
- Browser type, language, and operating system information
- Platform activity logs (login times, game sessions, transaction history)
- Information obtained from cookies and similar tracking technologies
- General information about your location (at country or region level)
Purpose of Data Use
The information we collect is used for specific and legitimate purposes. 999tk never uses your information unnecessarily. The main purposes for which we use your information are:
Account Management
Your information is used to create, verify, and manage your 999tk account. This includes identity confirmation and age verification.
Financial Transactions
Payment information is used to process deposits, withdrawals, and bonuses. Every transaction is handled securely.
Fraud Prevention
Information is analyzed to detect suspicious activity and maintain the security of the platform.
Customer Support
Your information is used to resolve your issues quickly and to provide improved service.
Service Improvement
Aggregate data is analyzed to enhance the user experience and add new features.
Communication
Your contact information is used to send important account notifications, transaction confirmations, and relevant updates.
Data Storage & Security
Ensuring the protection of your personal information is a core responsibility of 999tk. We keep your information secure using industry-standard technology and best practices.
Our Security Measures
The 999tk platform uses SSL encryption technology, which keeps all information transmitted between you and our servers secure. Our databases undergo regular security audits, and multiple layers of protection are in place to prevent unauthorized access. Your payment information — bKash, Nagad, Rocket, Upay, or bank details — is stored with the highest level of encryption.
3.1 Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy. Even after an account is closed or becomes inactive, certain information may be retained for a specified period due to legal obligations, dispute resolution, or contractual requirements.
3.2 Employee Access
Only those employees whose work requires access to your personal information are permitted to view it. They operate under strict confidentiality agreements. Any unauthorized use or disclosure of information is considered a serious violation of our internal policies.
Sharing Information with Third Parties
999tk does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, information may be shared in a limited way in specific circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transaction processing.
- Technology Service Providers: Technology companies that assist in operating our platform, who work under strict confidentiality agreements.
- Law Enforcement Agencies: In cases of legal obligation, information may need to be provided in accordance with a court order or government directive.
- Fraud Prevention: Limited information may be shared with industry-standard security partners to ensure platform safety and prevent fraud.
Outside the circumstances listed above, we will never provide your information to any third party without your consent.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies on our platform. These help improve your browsing experience and enhance the functionality of our services.
5.1 Types of Cookies
- Essential Cookies: Essential for the basic functionality of the platform, such as maintaining login sessions. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings, such as language selection.
- Analytics Cookies: Collect anonymous data to understand user behavior, which helps improve service quality.
- Security Cookies: Help prevent fraud and cyberattacks.
5.2 Cookie Controls
You can control or reject cookies through your browser settings. However, disabling certain cookies may prevent some features of the platform from working correctly. Essential cookies are always active because the service cannot be provided without them.
User Rights
As a user of the 999tk platform, you have certain rights over your own personal information. We respect these rights and are committed to responding to your requests within a reasonable time.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide you with a summary of your information.
Right to Correction
If any of your information is incorrect, you can request that it be corrected. We will make the necessary corrections as quickly as possible.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be restricted. This is an important right for protecting your privacy.
To exercise any of the rights listed above, please contact our customer support team. We will process your request as quickly as possible after verifying your identity.
Protection of Minors
999tk is intended only for those aged 21 and above. We do not knowingly collect any personal information from minors. An age verification process is followed at the time of account registration.
If we are informed that a minor is using our platform, we will immediately close that account and delete all associated information. If you believe a minor is using our platform, please contact us immediately.
Policy Changes & Updates
999tk may review and update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you at your registered email address or through the platform.
If you continue to use the platform after a revised Policy is published, you will be considered to have accepted the new Policy. We therefore recommend reviewing this Policy regularly. The "Last Updated" date shown at the top of the page always indicates the time of the most recent change.
International Data Transfers
Our servers and third-party service providers may be located outside Bangladesh. If your information needs to be transferred outside Bangladesh, we ensure that appropriate protections for your information are in place at the destination.
For any such international data transfer, we ensure contractual safeguards are in place and work only with trusted partners.
Data Breach Notification
If we become aware that a breach of the security of your personal information has occurred and it may pose a risk to your rights or interests, we will notify you as quickly as possible.
This notification will include details of the nature of the breach, the type of information affected, the potential consequences, and the protective measures we have taken. We take all technical and organizational steps to ensure that such an incident never occurs.
Commitment to Responsible Gaming
999tk believes it is our responsibility to create a healthy and responsible gaming environment. Alongside protecting your privacy, we ensure that your information is also used to provide responsible gaming tools. Information related to your gaming behavior is used to identify problematic patterns and to offer support where needed.
To learn more about responsible gaming, visit our Responsible Gaming page.
Privacy-Related Contact
If you have any questions or concerns about this Privacy Policy, or wish to submit a request to exercise your data rights, please contact our customer support team.
We provide support in both Bengali and English, and our live chat service is available 24/7.